Cross Creek Florist Substitution Policy
Occasionally, substitutions are necessary to create your floral arrangement due to factors beyond our control such as weather in the world’s flower growing regions, seasonal availability and unanticipated demand. We take a great effort to duplicate the precise look of the arrangement you ordered and consider color, size and value. We may have to occasionally substitute a keepsake item due to availability, especially during peak times at major holidays.
If substitutions are made to flowers or container, we will always fill your order to equal or greater value.