Cross Creek Florist Substitution Policy
Occasionally, substitutions are necessary to create your bouquet due to factors beyond our control, such as weather in the world’s flower growing regions, seasonal availability and unanticipated demand. A great effort is taken to duplicate the precise look of the arrangement you ordered, including color, size and value. Occasionally we may have to substitute a keepsake item due to availability, especially during peak times at major holidays.
If substitutions are made to flowers or container, we will always fill your order to full or greater value.